Operations Manual

Introduction

An operations manual, also called standard operating procedure, is a document describing the standard operating procedures of a program. It focuses on explaining the steps needed to conduct the activities of the program efficiently. It also outlines the goals and the resources needed for the program.

Why

This toolkit is useful when an organisation:

• needs to have documentation for it's programs for both internal and external purposes.
• would like to expand and needs standard operation procedures to be able to replicate their program in other locations.

What you can expect

In eight steps we will help you to break the processes of a program into manageable parts. Here you’ll find a step-by-step guide, tools, examples and other resources for making an operations manual.

What you get

Know how:

• an overview of how to make a standard operation manual step-by-step

Example:

• a program manual of a girls empowerment and lifeskill building program

Tools:

• a worksheet to list and evaluate all problems identified in a stakeholder assessment
• a worksheet to guide you in a feasibility study of a program