Crisis Communication Plan

Step 2: Components of a crisis communication plan

The following elements should be part of your crisis communication plan:

• What is the situation and what will be communicated
• Who communicates in public and who does not: your spokespersons
• What materials and messages need to be produced or posted
• Who should be involved in the process
• Who needs to be kept updated (both internally and externally)
• What are the telephone numbers of the key people (all of those mentioned above) that need to be stand by 24/7 in case of emergencies

You can use the download in step 4 to make your own Crisis Communication Plan.