Step 6: Non Verbal Listening Skills

• Be aware or your non verbal listening skills:
  • Make good eye contact. It indicates interest in what people are saying.
  • Your body position expresses your attitude and energy.
  • Being too casual may indicate a lack of commitment.
  • Folded arms and closed body positioning may cause an impression of inflexibility.
  • Be conscious of facial expressions of the group to suggestions and affirmation of ideas.
  • Allow for silence at certain moments to encourage reflection.