Step 1: Identify the need for change

The step-by-step guide can be printed at the last page of 'Know How'. To get there you need to go through each step by clicking the black arrow on the righthand side of the title.

• Think about which changes in your sector are most relevant and how these affect the organisation.
• Have a general idea of what is needed in your organisation to adapt to these changes.

The key elements of change management are clearly explained in the video below.