Step 1: Defining the Format

The step-by-step guide can be printed at the last page of 'Know How'. To get there you need to go through each step by clicking the black arrow on the righthand side of the title.

• Discuss the purpose of creating a standard operating procedure or manual with leaders and key staff.
• Discuss the desired format in which it will be documented. There is no right or wrong format and it depends entirely on what will be easiest for the organisation to use. The operations manual can consist of a simple steps format, a checklist, a flowchart etc.