}
Know How

Operations Manual

Key to Success and Challenges

Key To Success

  • Clear and simple documentation that is understood and approved by staff members currently involved in the program is essential.
  • Involve the program staff as much as possible in the creation. Making them part of the process, will make them more likely to accept and use the document.
  • The operations manual should be reviewed and updated on a regular basis and adapted to changes in the program.

Challenges

  • Maintaining a consistent quality of programs while hiring new employees.
  • Staff may be used to “just doing it”– not talking  about what they do in an organised manner
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