The step-by-step guide can be printed at the last page of 'Know How'. To get there you need to go through each step by clicking the blue arrow on the righthand side of the menu.
Think about which changes in your sector are most relevant and how these affect the organisation.
Have a general idea of what is needed in your organisation to adapt to these changes.
The difficulty of change management and the need to look at both formal aspects (e.g. organisation structure) and organisation culture (how people think, act and feel) is clearly explained in the video below.
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