Crisis Management Plan

Step 5: Familiarise users

It’s important that your staff understands their roles during a crisis. Remember, stress and panic can make it difficult to remember your role in a crisis response. There are two ways to mitigate the effects of stress:

First, ensure that your stakeholders have the information they need. During the tense moments of a crisis, people require very quick access to straightforward information. Consider ways to quickly and effectively distribute a crisis plan, such as through a Google Drive, Microsoft Teams or DropBox. 

Second, be sure to frequently train your staff on your crisis management plan. Stage regular tests and rehearsals to ensure that every individual is familiar with the plan, can respond confidently, knows where to get additional information, and understands his or her role.