Donor relation management

Step 1: Understand current systems

The step-by-step guide can be printed at the last page of 'Know How'. To get there you need to go through each step by clicking the blue arrow on the righthand side of the menu.

• Study the current system and identify what works, as well as gaps and areas of improvement.
• Pay attention to the donation handling process, the donation recording process, donor acknowledgment and donor communication.
• Map out the identified areas of improvement.