The step-by-step guide can be printed at the last page of 'Know How'. To get there you need to go through each step by clicking the blue arrow on the righthand side of the menu.
List out the communication channels currently used and for what purpose (official information such as guidelines, policies, changes in the organisation or unofficial communication such as sharing ideas and opinions etc.).
Watch this short video to get an idea what internal office communications is about and how to improve it:
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